{"id":2186,"date":"2019-05-28T09:15:30","date_gmt":"2019-05-28T09:15:30","guid":{"rendered":"https:\/\/enovathemes.com\/automax\/?page_id=2186"},"modified":"2022-11-21T08:29:12","modified_gmt":"2022-11-21T13:29:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/autoparteserg.com\/index.php\/faq\/","title":{"rendered":"PREGUNTAS Y RESPUESTAS"},"content":{"rendered":"<p>[vc_row gap=&#8221;48&#8243; element_id=&#8221;686975&#8243; css=&#8221;.vc_custom_1559124311476{padding-bottom: 24px !important;}&#8221;][vc_column animation_delay=&#8221;0&#8243; css_animation=&#8221;none&#8221; element_id=&#8221;210660&#8243; crp=&#8221;480:i:i,480-768:i:i,768-1024:i:i,1024-1280:i:i,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i&#8221; offset=&#8221;vc_col-lg-3 vc_col-md-4 vc_col-xs-12&#8243; el_class=&#8221;support-column&#8221;]<div id=\"et-image-596384\" class=\"et-image aligncenter curtain-left\" data-curtain=\"false\" data-animation-delay=\"0\" data-parallax=\"false\" data-move=\"false\" data-coordinatex=\"0\" data-coordinatey=\"0\" data-speed=\"10\"><img loading=\"lazy\" decoding=\"async\" width=\"516\" height=\"704\" src=\"https:\/\/autoparteserg.com\/wp-content\/uploads\/expert.jpg\" alt=\"AutopartesERG\"><\/div><div class=\"et-separator et-clearfix animate-false solid left horizontal et-separator-239841\" data-delay=\"\"><div class=\"line\"><\/div><\/div><p class=\"et-heading text-align-center tablet-text-align-inherit mobile-text-align-inherit animate-false no-animation-type\" id=\"et-heading-562291\" data-delay=\"0\" data-mobile-font=\"33px\" data-mobile-line-height=\"36px\" data-tablet-landscape-font=\"inherit\" data-tablet-portrait-font=\"inherit\" data-tablet-landscape-line-height=\"inherit\" data-tablet-portrait-line-height=\"inherit\" data-parallax=\"false\" data-move=\"false\" data-coordinatex=\"0\" data-coordinatey=\"0\" data-speed=\"10\"><span class=\"text-wrapper\"><span class=\"text\">Preguntas?<\/span><\/span><\/p><p class=\"et-heading text-align-center tablet-text-align-inherit mobile-text-align-inherit animate-false no-animation-type\" id=\"et-heading-279262\" data-delay=\"0\" data-mobile-font=\"16px\" data-mobile-line-height=\"24px\" data-tablet-landscape-font=\"inherit\" data-tablet-portrait-font=\"inherit\" data-tablet-landscape-line-height=\"inherit\" data-tablet-portrait-line-height=\"inherit\" data-parallax=\"false\" data-move=\"false\" data-coordinatex=\"0\" data-coordinatey=\"0\" data-speed=\"10\"><span class=\"text-wrapper\"><span class=\"text\">Nuestros expertos lo ayudan!<\/span><\/span><\/p><span class=\"et-gap et-clearfix et-gap-42857\"><\/span><div id=\"et-icon-box-768309\" class=\"et-icon-box et-item icon-position-top icon-alignment-center hover-none\" data-parallax=\"false\" data-move=\"false\" data-coordinatex=\"0\" data-coordinatey=\"0\" data-speed=\"10\"><div class=\"et-icon-box-inner et-item-inner et-clearfix\"><div class=\"et-icon large\"><span class=\"el-icon fas fa-headset\"><\/span><\/div><div class=\"et-icon-content et-clearfix\"><h6 class=\"et-icon-box-title\">Escribenos!<\/h6><div class=\"et-icon-box-content\"><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=573164015318&amp;text&amp;type=phone_number&amp;app_absent=0\">+ 57 3164015318<\/a><\/div><\/div><\/div><\/div><span class=\"et-gap et-clearfix et-gap-961971\"><\/span><div id=\"widget-contact-form-1\" class=\"widget widget_fast_contact_widget\">\r\n\t\t\t\t<div class=\"contact-form\">\r\n\t\t\t\t\t<form name=\"et-contact-form\" action=\"https:\/\/autoparteserg.com\/wp-admin\/admin-post.php\" class=\"et-contact-form\" method=\"POST\">\r\n\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t<input type=\"text\" name=\"name\" placeholder=\"Name\" value=\"\" \/>\r\n\t\t\t\t\t\t\t<span class=\"alert warning\">Please enter your name<\/span>\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<div>\r\n\t\t\t\t\t\t\t<input type=\"text\" name=\"email\" placeholder=\"Email\" value=\"\" \/>\r\n\t\t\t\t\t\t\t<span class=\"alert warning\">Invalid or empty email<\/span>\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<div class=\"message-div\">\r\n\t\t\t\t\t\t\t<textarea name=\"message\" placeholder=\"Write your message\"><\/textarea>\r\n\t\t\t\t\t\t\t<span class=\"alert warning\">Please enter your message<\/span>\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<div class=\"send-div\">\r\n\t\t\t\t\t\t\t<input type=\"submit\" value=\"Enviar\" name=\"submit\">\r\n\t\t\t\t\t\t\t<div class=\"sending\"><\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t            \t<div class=\"alert success final\">Your message successfully sent<\/div>\r\n\t\t            \t<div class=\"alert error final\">Something went wrong. Your message was not send<\/div>\r\n\r\n\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"et_contact_form\">\r\n\t\t\t\t\t\t<input type=\"hidden\" name=\"recipient\" value=\"autoparteserg@gmail.com\">\r\n\t\t            \t<input type=\"hidden\" id=\"et_contact_form_nonce\" name=\"et_contact_form_nonce\" value=\"9bd0e6638d\" \/>\t\t            <\/form>\r\n        \t\t<\/div>\r\n\r\n\t\t\t<\/div>[\/vc_column][vc_column animation_delay=&#8221;0&#8243; element_id=&#8221;868176&#8243; crp=&#8221;480:i:0,480-768:i:0,768-1024:i:0,1024-1280:i:0,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i&#8221; offset=&#8221;vc_col-lg-9 vc_col-md-8 vc_col-xs-12&#8243;]<h1 class=\"et-heading text-align-left tablet-text-align-inherit mobile-text-align-inherit animate-false no-animation-type\" id=\"et-heading-119189\" data-delay=\"0\" data-mobile-font=\"32px\" data-mobile-line-height=\"40px\" data-tablet-landscape-font=\"inherit\" data-tablet-portrait-font=\"inherit\" data-tablet-landscape-line-height=\"inherit\" data-tablet-portrait-line-height=\"inherit\" data-parallax=\"false\" data-move=\"false\" data-coordinatex=\"0\" data-coordinatey=\"0\" data-speed=\"10\"><span class=\"text-wrapper\"><span class=\"text\">PREGUNTAS Y RESPUESTAS<\/span><\/span><\/h1><p class=\"et-heading text-align-left tablet-text-align-inherit mobile-text-align-inherit animate-false no-animation-type\" id=\"et-heading-48325\" data-delay=\"0\" data-mobile-font=\"17px\" data-mobile-line-height=\"inherit\" data-tablet-landscape-font=\"inherit\" data-tablet-portrait-font=\"inherit\" data-tablet-landscape-line-height=\"inherit\" data-tablet-portrait-line-height=\"inherit\" data-parallax=\"false\" data-move=\"false\" data-coordinatex=\"0\" data-coordinatey=\"0\" data-speed=\"10\"><span class=\"text-wrapper\"><span class=\"text\">Queremos brindarte toda la informaci\u00f3n<\/span><\/span><\/p><div class=\"et-separator et-clearfix animate-false solid left horizontal et-separator-89771\" data-delay=\"\"><div class=\"line\"><\/div><\/div><div class=\"et-accordion-wrapper\"><div id=\"et-accordion-1\" class=\"et-accordion et-clearfix collapsible-true\"><div class=\"toggle-title et-clearfix active\"><h6 class=\"toggle-title-tag\">Que procedencia son los repuestos?<\/h6><span class=\"toggle-ind\"><\/span><\/div> <div id=\"que-procedencia-son-los-repuestos-1\" class=\"toggle-content et-clearfix\">[vc_column_text animation_delay=&#8221;0&#8243;]Los repuestos pueden venir de varias procedencias , Jap\u00f3n , korea , y Taiwan .[\/vc_column_text]<\/div><div class=\"toggle-title et-clearfix\"><h6 class=\"toggle-title-tag\">Que tipo de garant\u00eda tiene ?<\/h6><span class=\"toggle-ind\"><\/span><\/div> <div id=\"que-tipo-de-garantia-tiene-2\" class=\"toggle-content et-clearfix\">[vc_column_text animation_delay=&#8221;0&#8243;]Depende de la parte o funci\u00f3n que tenga el repuesto. Si es parte el\u00e9ctrica 8 d\u00edas de garant\u00eda, y si es parte mec\u00e1nica 2 meses de garant\u00eda.[\/vc_column_text]<\/div><div class=\"toggle-title et-clearfix\"><h6 class=\"toggle-title-tag\">Si necesito alg\u00fan otro repuesto , que no tengan en su inventario , ustedes no lo consiguen?<\/h6><span class=\"toggle-ind\"><\/span><\/div> <div id=\"si-necesito-algun-otro-repuesto-que-no-tengan-en-su-inventario-ustedes-no-lo-consiguen-3\" class=\"toggle-content et-clearfix\">[vc_column_text animation_delay=&#8221;0&#8243;]Claro que si ,\u00a0<span class=\"il\">Autopartes<\/span>\u00a0ERG esta en la capacidad de brindarle esa ayuda .[\/vc_column_text]<\/div><div class=\"toggle-title et-clearfix\"><h6 class=\"toggle-title-tag\">Tienen algun local , donde los podamos visitar?<\/h6><span class=\"toggle-ind\"><\/span><\/div> <div id=\"tienen-algun-local-donde-los-podamos-visitar-4\" class=\"toggle-content et-clearfix\">[vc_column_text animation_delay=&#8221;0&#8243;]En estos momentos\u00a0<span class=\"il\">Autopartes<\/span>\u00a0ERG es una tienda virtual, que trabaja con despachos a todas las partes del pais\u00a0, donde brindamos el mejor servicio en asesoria a nuestros clientes.[\/vc_column_text]<\/div><div class=\"toggle-title et-clearfix\"><h6 class=\"toggle-title-tag\">Manejan facturaci\u00f3n electr\u00f3nica?<\/h6><span class=\"toggle-ind\"><\/span><\/div> <div id=\"manejan-facturacion-electronica-5\" class=\"toggle-content et-clearfix\">[vc_column_text animation_delay=&#8221;0&#8243;]<span class=\"il\">Autopartes<\/span>\u00a0ERG es una empresa que esta\u00a0legalmente constituida , de antemano contamos con facturacion electronica.[\/vc_column_text]<\/div><\/div><\/div><span class=\"et-gap et-clearfix et-gap-717507\"><\/span><div id=\"et-step-box-container-66656\" class=\"column-3 et-step-box-container\"><div id=\"et-step-box-375004\" class=\"et-step-box et-item\"><div class=\"et-step-box-inner et-item-inner et-clearfix\"><div class=\"et-step-content et-clearfix\"><div class=\"step-dot\"><span class=\"before\"><\/span><\/div><h4 class=\"et-step-box-title\">Tomamos pedido<\/h4><div><\/div><p class=\"et-step-box-content\">Generamos asesor\u00eda personalizada para direccionarte a lo que necesitas<\/p><\/div><\/div><\/div><div id=\"et-step-box-765786\" class=\"et-step-box et-item\"><div class=\"et-step-box-inner et-item-inner et-clearfix\"><div class=\"et-step-content et-clearfix\"><div class=\"step-dot\"><span class=\"before\"><\/span><\/div><h4 class=\"et-step-box-title\">Adicionar pedidos<\/h4><div><\/div><p class=\"et-step-box-content\">Creamos todo su pedido, con elementos de calidad y creamos la ficha de pedido<\/p><\/div><\/div><\/div><div id=\"et-step-box-743120\" class=\"et-step-box et-item\"><div class=\"et-step-box-inner et-item-inner et-clearfix\"><div class=\"et-step-content et-clearfix\"><div class=\"step-dot\"><span class=\"before\"><\/span><\/div><h4 class=\"et-step-box-title\">Datos Env\u00edo<\/h4><div><\/div><p class=\"et-step-box-content\">Dependiendo del peso del repuesto que se debe enviar, cotizamos el valor a su locaci\u00f3n con tus datos de env\u00edo.<\/p><\/div><\/div><\/div><div id=\"et-step-box-150359\" class=\"et-step-box et-item\"><div class=\"et-step-box-inner et-item-inner et-clearfix\"><div class=\"et-step-content et-clearfix\"><div class=\"step-dot\"><span class=\"before\"><\/span><\/div><h4 class=\"et-step-box-title\">Empacado<\/h4><div><\/div><p class=\"et-step-box-content\">Empacamos su repuesto de manera segura para el env\u00edo<\/p><\/div><\/div><\/div><div id=\"et-step-box-133442\" class=\"et-step-box et-item\"><div class=\"et-step-box-inner et-item-inner et-clearfix\"><div class=\"et-step-content et-clearfix\"><div class=\"step-dot\"><span class=\"before\"><\/span><\/div><h4 class=\"et-step-box-title\">Tracking<\/h4><div><\/div><p class=\"et-step-box-content\">Apoyamos en el tracking de su repuesto y despejamos todas las dudas que tenga mientras llega su repuesto.<\/p><\/div><\/div><\/div><div id=\"et-step-box-923451\" class=\"et-step-box et-item\"><div class=\"et-step-box-inner et-item-inner et-clearfix\"><div class=\"et-step-content et-clearfix\"><div class=\"step-dot\"><span class=\"before\"><\/span><\/div><h4 class=\"et-step-box-title\">Entrega<\/h4><div><\/div><p class=\"et-step-box-content\">Generamos la asesor\u00eda post venta para cada necesidad individual<\/p><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;48&#8243; 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